Customer Care

Refund & Exchange Policy

At HIMINA Official, every outfit is carefully inspected before dispatch to ensure it meets our quality standards. However, if you experience an issue with your order, please review our policy below.

Local Orders (Pakistan)

Exchange Policy

We accept exchange requests within 7 days of the delivery date.

Please note that exchanges are not offered for reasons such as a change of mind, personal preference, or if you simply no longer wish to keep the item.

An exchange will only be approved in the following situations:

  • The ordered size does not fit. In this case, we will exchange it for the same design in a different size, subject to stock availability.
  • The item arrives with a manufacturing defect, noticeable stitching issue, stain, or any other genuine fault.

To qualify for an exchange, the product must be:

  • Unused and unwashed.
  • Returned with its original tags, packaging, and accessories (if applicable).

Refund Policy

Refund requests are accepted within 7 days of receiving your order.

Refunds are only issued under the following circumstances:

  • The item is defective or damaged and a replacement is unavailable.
  • You receive an incorrect item or part of your order is missing due to an error on our end.

All refund requests are subject to inspection once the returned item is received by our team.

Please note that refunds will not be issued for:

  • Incorrect size selection.
  • Change of mind or personal preference.
  • Sale or discounted items.

International Orders

Exchange Policy

At this time, we are unable to offer exchanges on international orders due to shipping and logistical limitations.

Refund Policy

Refunds for international orders are only considered in the following cases:

  • The product arrives damaged or defective.
  • An incorrect or incomplete order is delivered.

After reviewing the submitted evidence (clear photos/videos), HIMINA Official may approve a partial refund of up to 30% of the product value, depending on the nature of the issue and management approval.

Need Assistance?

How to Request an Exchange or Refund

To submit a request, please contact us within the applicable timeframe with the following details:

  • Order Number
  • Description of the Issue
  • Photos or Videos (if applicable)
  • Preferred Resolution (Exchange or Refund)

Our customer support team will review your request and assist you with the next steps as quickly as possible.

HIMINA Official We're here to make your experience with us as seamless as possible.